Luzern Tourismus AG: Microsoft Dynamics CRM 4.0

Microsoft Dynamics CRMJavaScriptReportsWorkflows

For Luzern Tourismus AG (2011 – 2012) I designed and introduced Microsoft Dynamics CRM 4.0.

Scope

  • Introduction of MS CRM as an integrated solution for address, CRM, membership and event management
  • Implementation of an interface to eCRM (newsletter module)
  • Development of a module for optimized congress management

My role

  • Sub-project management (vendor side), implementation
  • Data migration from several systems
  • Customizing, creation of JavaScripts, reports and workflows
  • Training of key users and management